Terms & Conditions

In quoting for the supply of an item, we are not claiming to (nor implying that we) have said item in stock. We would normally be able to obtain and supply within two to twenty-eight working days. The “Normally sent in..” despatch time quoted on our website is measured in working days, and does not include weekends.

Due to the nature of the clearing system, your credit card payment WILL be taken at the point of ordering. If a problem in supply should occur, of course we will be happy to make a refund as appropriate.

If you decide to cancel your order you may return the goods to us up to seven days after the day you receive them. You should contact us by email. We will then give you a returns reference and details of how to return the goods to us. You will be responsible for the cost of return postage and a deduction may be made if the goods cannot be re-sold as new. 

All goods remain the property of Dualit2go until paid for in full.

The return postage cost of goods from outside UK will be borne by the customer in all circumstances. Please note, International Postage charges are strictly non-refundable once an order has been despatched.

Where a manufacturer offers an additional guarantee on a product, this may be conditional on the part being fitted by a qualified electrician. Please contact us if you require further information.

Unwanted goods must be returned to us in perfect condition, and with all the applicable packaging intact.

Prices shown in the online database cannot be guaranteed accurate at all times, as they are subject to manufacturer variation. If an order is placed with us, and we are unable to maintain the price shown, we will email you an option to process the order at the amended price, or cancel with no penalty. (We would like to stress that this is a rare occurence.)

Prices quoted are EACH, unless otherwise stated.

All parts must be fitted by a competent person using the correct tools and test equipment and with the appliance disconnected from the mains supply. After repair, the appliance must be checked for electrical safety.

Manufacturers names are used for reference only. Use of these names does not imply that the product/s are actually made by them. If colour is important, you must make this clear prior to making a purchase (we reserve the right to supply an alternative colour if the original colour of choice is unavailable).

Dualit2go will not be held liable for any import charges levied by any country outside the UK

None of the above affect your statutory rights.